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Shipping policy

Shipping & Delivery Policy

At Bordo Flowers, we are committed to providing a seamless and elevated delivery experience. Each arrangement is handcrafted with care and delivered with attention to detail. Please review our delivery policy below.

Delivery Area

We currently offer delivery within Chicago and surrounding suburbs (up to a 30-mile radius).

Delivery Fees

  • Free delivery is available within 3 miles for orders of $150 or more
  • A flat delivery fee of $30 applies for all other deliveries within our service area (up to 30 miles)

Delivery Schedule

  • Monday – Friday: 11:00 AM – 4:00 PM 
  • Saturday: 10:00 AM – 3:00 PM
  • Sunday: Delivery only (no pickups available)

Same-Day Delivery

Same-day delivery is available for orders placed at least 2 hours before the end of the delivery window, subject to availability.

Delivery Time Windows

We offer the following delivery windows:

  • 11:00 AM – 2:00 PM
  • 2:00 PM – 4:00 PM

While we always aim to deliver within your selected window, exact delivery times cannot be guaranteed.

Recipient Availability

Our courier always aims to deliver arrangements hand-to-hand whenever possible.

If the recipient is unavailable:

  • We will first attempt to contact the recipient
  • If unreachable, we will contact the sender
  • If no response is received, we may:
    • leave the arrangement in a safe location (porch)
    • leave it with a neighbor
    • or return the arrangement

We always do our best to ensure the flowers are delivered safely and appropriately.

Surprise Deliveries

To preserve the surprise, we primarily communicate with the sender, unless otherwise necessary.

Incorrect Address

Please ensure all delivery details are accurate.

If an incorrect address is provided:

  • Kindly notify us at least 12 hours in advance to make changes
  • Additional delivery fees may apply for re-delivery

Weather & Unforeseen Delays

In cases of severe weather (snow, heavy rain), traffic, or unexpected incidents, delays may occur.

We reserve the right to adjust delivery timing to ensure the safety of our team and the quality of your arrangement.

Holiday Deliveries

During peak holidays such as:

  • Valentine’s Day
  • Mother’s Day
  • International Women’s Day

Due to high order volume:

  • Delivery time windows are not guaranteed
  • Delays may occur

For time-sensitive deliveries, we recommend selecting pickup when available.

Subscription Deliveries

For all subscription orders, our manager will contact you in advance to confirm your preferred delivery day and time window.

We truly appreciate your trust in Bordo Flowers. Every delivery is handled with care to ensure a beautiful and memorable experience.