01. Delivery

We do hand delivery in a rdius of 35-40 miles of our radios . The delivery fee will be calculated based on the delivery address during the checkout.

REQUESTS FOR SPECIFIC DELIVERY TIMES: Because of multiple variables, including the traffic in Chicago, we are unable to guarantee deliveries at a specific time. However, you can request a delivery time frame by filling in the special instruction box when completing your order, and we will do our best to deliver the arrangement within your preferred time frame. In addition, you are always welcome to call or text to +1 (847) 977 22937 so that we can handle your request personally.

IF THE RECIPIENT IS NOT HOME: In the case that the recipient is not home at the time of delivery, we will contact you by phone unless you provided us with special instructions on your order form. While we do our due diligence to reach you, if we miss you we may leave the delivery in a safe place, such as in a shaded area on the front porch or with a neighbor, or we may leave a message to call to arrange for future delivery.

THE RECIPIENT MAY BE CONTACTED: We may need to contact the recipient to ensure someone will be home to accept delivery or to confirm the address unless you tell us not to contact them in the special instruction box when completing your order.

02. Care Instruction of Box with Flowers and Bouquet .

Box : Place your arrangement indoors, away from any direct sunlight, heating or cooling vents. Please don’t place them directly under ceiling fans, on top of televisions or radiators. Keep out of fruits and vegetables. Also don’t leave your arrangement in a hot car during the summer time .
Add a little bit of water of regular temperature ( 15 ml ) every other day from the middle into the base of the box. Touch the floral sponge to be sure that is wet enough! If needed, re-cut the stems by removing one inch with a sharp knife at a 45 -degree angle then place back into the water absorbed foam.

03. Return policy

All purchased Bordo Flowers floral arrangemnt and bouquets are final. We are providing a service consisting of perishable items with sensitivity to temperature, moisture, and light. Receiving a defective product being the only exception. All such claims must be made within 12 hours of receiving the flowers. A photo of the arrangement must be submitted to bordoflowers@gmail.com or call +1 (847) 977 2937. Please keep in mind that flowers are perishable and have a life of their own. Proper care is required. It is the responsibility of the recipient to follow care instructions provided by Bordo Flowers.

04. How we take your order?

If you need to surprise your darling person with a gorgeous floral arrangement, you can order on our website and to set up all details about delivery or pick up or to dm /call us, to make sure what you will receive and to conclude all details. On bordoflowerschicago.com , in contact department you can find all information about our location and working time . If you need something special or to exclude some flowers from arrangement , write your idea in “do you have some preferences ?” or call/text us to let us know !

05. Cancellation

A written request for cancellation is required 48 hours prior to the delivery time of orders. Orders cannot be changed or cancelled if items have been sent out for delivery. No Refunds. Store credit only. Please check carefully before submitting your order.

06. Best ”Thank you for us”.

“ wish to keep them forever...”
Thank you for choosing Bordo Flowers and supporting our local business . We try the best to make everything more professional and flexible, to ordere easier for you and to keep your flowers fresh more than a week .
...
The best “thank you” from you to us is to leave an honest review on google page and yelp account . If you have problem to find it , text us on + 1 ( 847) 977 2937 and we will help you instantly.

07. What will you receive ordering the ”Bordo Flowers” arrangement?!

Every customer ordering floral arrangement from ” Bordo Flowers” will receive the flowers themselves, care instruction of flowers, signature ”Bordo Flowers” card for your note, floral food ”Chrysal” and our business cards. All these things will be packed in a signature envelope.

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